Refund Policy
Return Policy
We operate a 14-day return policy. This means that after receiving your item, you have 14 days to request a return.
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason.
Return Conditions
To be eligible for a return, you need the receipt or proof of purchase.
Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. Therefore, handle the product with care and ensure it is well packaged when returned.
Requesting a Return
To initiate a return, please contact us at contact@broeroutdoor.nl.
Return address:
Broer Outdoor
Zwolsedijk 16E
8061RD, Hasselt
Netherlands
Print the return form or send it to contact@broeroutdoor.nl.
The consumer bears the direct costs of returning the product.
In case of damage to the product due to careless handling by the consumer, the consumer is liable for any depreciation of the product.
If your return is accepted, we will send you a return shipping label, with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always contact us at contact@broeroutdoor.nl.
Legal Cooling-Off Period of 14 Days in the EU
For orders shipped to the European Union, the following terms apply to the right of withdrawal:
- The customer has 14 days to revoke the order, i.e., to report the return.
- After this notification, the customer has another 14 days to actually return the item.
- The refund should take place within 14 days of the return notification.
You will also need a receipt or proof of purchase.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. The refund should take place within 14 days of the return notification. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@broeroutdoor.nl.