Processing and delivery times vary by product and are stated on the product page. This can range from 1–3 business days to several weeks, depending on the item. Therefore, always check the product page for the exact delivery time. During busy periods or promotions, this may take a little longer.

The Netherlands and Belgium: for orders under €100, shipping costs will be calculated in the shopping cart; for orders €100 and above, we offer free shipping (with the exception of Canvascamp, Barebones, Frontier, and Winnerwell), which ship for free from €750.

Other EU countries: for orders €750 and above, we offer free shipping; for orders below this amount, costs will be calculated in the shopping cart.

Countries outside the EU (e.g., UK, USA, Switzerland, Japan): we do not offer free shipping for these countries. Costs will always be calculated in the shopping cart, regardless of the order amount.

Yes, we offer periodic shipping as a free option. The delivery time for this is usually 14 to 31 business days.

The Netherlands, Belgium, all EU countries, and a selection of international destinations. Is your country not listed? Please contact us to discuss the possibilities.

Potentially, yes. Any import duties, taxes, and customs fees are the responsibility of the customer.

Once your order has been shipped, you will receive a confirmation email with a track & trace code. It may take 24–48 hours for the tracking information to become visible with the carrier.

Unfortunately, we are not liable for delays caused by circumstances beyond our control, such as weather, carrier delays, customs, or incorrect address information.

You are responsible for a correct and complete shipping address. If an order is returned due to an incorrect address or failed delivery, any additional shipping costs for re-shipment will be at your expense.
Did you make a mistake? It happens. In that case, please contact us.

Yes, you have 14 days after receipt to request a return, without stating a reason.

The direct costs of returning a product are to be borne by the consumer. Would you like us to create a return label for you? We can do this upon request, and the costs will then be deducted from your refund.

You may unbox and assess the product as you would in a store, but not use it more extensively. If the product or packaging is damaged more than necessary, we may charge you for this depreciation in value.

Please inspect your order immediately upon receipt and contact us at contact@broeroutdoor.nl if the item is defective, damaged, or if you received the wrong item

No, we don't have a showroom and are not open to the public. Broer Outdoor operates exclusively online.

Once we have received and approved your return, you will automatically be refunded via the original payment method within 14 days of the return notification. If it has been more than 15 working days since approval and you have not received anything yet, please contact us.

First, please contact us at contact@broeroutdoor.nl. If we cannot resolve the issue together, you can contact WebwinkelKeur for free mediation, and potentially the independent disputes committee (this involves costs).

Address: Zwolsedijk 16e, 8061RD Hasselt, Netherlands
Chamber of Commerce: 82682321
VAT ID: NL003712876B10
E-mail: contact@broeroutdoor.nl
Need help? Whatsapp us: +31 (0)38 3690377

We believe it is important that reviews provide the best possible picture of our products and service. Our reviews are therefore, impartially, managed by WebwinkelKeur.

WebwinkelKeur has taken measures to guarantee the authenticity of reviews. You can read about these measures here.

Our customers are not rewarded for writing reviews. No discounts or other gifts are given.